Privacy Policy
This Privacy Policy explains how Joinery Supplies Tasmania collects, uses, stores and protects personal information through this website and in the course of our operations.
This Privacy Policy explains how Joinery Supplies Tasmania Pty Ltd ABN 58 158 982 873 trading as Joinery Supplies Tasmania (“we”, “us”, “our”) collects, uses, stores, and discloses personal information through this website and in the course of our business operations. We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) where applicable.
1. What personal information we collect
We may collect personal information such as:
your name;
company or business name;
phone number;
email address;
postcode, suburb, delivery address, or project location;
details of your enquiry, quote request, order, trade account request, or custom order request;
communications you send to us by website form, email, phone, or social media;
marketing preferences and subscription details; and
website usage data such as IP address, device type, browser type, pages visited, referring website, and cookie-related data.
We do not generally seek sensitive information. If you provide sensitive information to us, you consent to us handling it for the purpose for which it was provided, unless otherwise required by law.
2. How we collect personal information
We may collect personal information when you:
browse or use our website;
submit a contact form, quote form, trade account form, custom order request, or newsletter sign-up form;
contact us by phone, email, social media, or in person;
place an order, request delivery, or collect goods;
interact with our showrooms, team members, suppliers, or service providers; or
use cookies and similar technologies on our website.
3. Why we collect and use personal information
We may collect, hold, use, and disclose personal information for purposes including:
responding to enquiries and providing customer support;
preparing quotes, estimates, specifications, and order confirmations;
supplying products and services, including custom and trade orders;
arranging deliveries, collections, and after-sales support;
assessing and administering trade account applications;
maintaining business records, accounts, and compliance obligations;
improving our website, services, showrooms, and customer experience;
sending direct marketing, newsletters, product updates, and promotional communications where permitted by law; and
protecting our legal rights and meeting regulatory or contractual obligations.
4. Direct marketing
Where permitted by law, we may use your personal information to send you marketing communications about our products, brands, services, events, and industry updates.
You may opt out of marketing communications at any time by using the unsubscribe link in an email or by contacting us directly.
5. Disclosure of personal information
We may disclose personal information to:
our employees, contractors, and related entities within the Imatech Group where reasonably necessary;
suppliers, manufacturers, and product partners where required to source, process, support, or warranty an order;
couriers, freight providers, installers, fabricators, and logistics providers;
IT providers, website hosts, cloud service providers, CRM providers, and marketing or communications platforms;
professional advisers such as accountants, auditors, insurers, and lawyers; and
regulators, government bodies, or other parties where required or authorised by law.
We do not sell personal information.
6. Overseas disclosure
Some of our third-party technology or service providers may store or process information outside Australia.
Where this occurs, we will take reasonable steps, where required, to ensure your personal information is handled in a manner consistent with applicable privacy obligations.
7. Cookies and website analytics
Our website may use cookies and similar technologies to:
enable website functionality;
understand how visitors use the site;
improve performance and user experience; and
support marketing and communication functions.
You can usually manage cookie preferences through your browser settings. Disabling cookies may affect how parts of the website function.
8. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for business, legal, accounting, warranty, and compliance purposes.
9. Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date.
We may require you to verify your identity before processing an access or correction request.
We retain personal information only for as long as reasonably necessary for business, legal, accounting, warranty, and compliance purposes.
10. Privacy complaints
If you have a privacy question, concern, or complaint, please contact us first so we can investigate and respond.
Please include enough detail for us to understand the issue, and any supporting information that may assist our review. We will respond within a reasonable time.
11. Contact us
For privacy enquiries, access requests, correction requests, or complaints, contact:
Joinery Supplies Tasmania
Email: [email protected]
Hobart Showroom: 2-3/10a Lampton Avenue, Derwent Park TAS 7009
Launceston Showroom: 33-35 Murphy Street, Invermay TAS 7248
Phone: 03 6272 2342 or 03 6326 5533
12. Changes to this policy
We may update this Privacy Policy from time to time by publishing the revised version on this website. The updated version will apply from the date it is published.
Get in Touch with Our Experts
Looking for expert advice or more information on our full range of joinery products? The team at Joinery Supplies Tasmania is here to help. Making it easy to find the right products for your project, no matter the size or scope.
